Keagen has a deep passion for the hospice industry; and has been published twice advocating improvements in the hospice landscape and is a board member and officer for the Delaware Quality-of-Life Coalition, the NJ Heathcare Quality Insititute and a member of the NJII NJ HIN Use Case Sub-Committee.  A certified professional in Health Information Systems and a NJ Certified Assisted Living Administrator (CALA), Keagen works to understand the needs of patient and families receiving end-of-life care, and then translates those needs into clear business requirements that clinicians can understand and achieve.