Perhaps you’ve heard some version of the saying: You can’t manage what you can’t measure. We need clearly defined measures to gauge the steps toward improvement and objective criteria to determine if we have achieved true progress. In health care we’ve seen how gathering measurements can advance care. Take hospital- acquired infections. By using defined […]

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Today we work in smoke-free offices, eat in smoke-free restaurants, and view cigarettes as a vice of the few — not an acceptable practice of the many. Yet the days when smoking was acceptable were not so long ago. I remember when I started working in a small New Jersey law firm in 1993. Lit cigarettes […]

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